Ibara Matcha Whisk

Yes — we deliver to all mainland UK addresses. All pieces are held in our UK warehouse, so there are no overseas wait times. Delivery is free on every order, with no minimum spend.

Orders are dispatched within 1 working day (Monday to Friday, excluding UK bank holidays). Once dispatched, delivery takes 1–3 working days. The estimated total time from placing your order is 2 to 4 working days. Orders placed before 3:00 PM (GMT) on a working day are processed the same day.

Delivery is free on every order, regardless of what you spend. No minimum basket, no hidden fees at checkout.

You will receive two emails: a confirmation email immediately after placing your order, and a dispatch email once your parcel has been handed to the carrier — this second email includes your tracking number so you can follow your delivery at every step.

Yes — all orders are fully tracked. Your tracking number arrives in your dispatch confirmation email. You can also visit our Track Your Order page at any time.

You have 30 days from the date you receive your order to request a return, with no need to give a reason. Items must be returned unused, unassembled, undamaged, and in their original packaging with proof of purchase. Please contact us at cs@rattanandrefined.co.uk before sending anything back — returns sent without prior approval cannot be processed.

If you are returning an item because you've changed your mind, return shipping costs are the responsibility of the customer. However, if your item arrived damaged, faulty, or incorrect, we will arrange and cover collection at no cost to you.

Please email us at cs@rattanandrefined.co.uk as soon as possible with your order number and clear photos of the damage. We will assess the situation and arrange a replacement, exchange, or full refund — including free collection of the damaged item.

Once your returned item has been received and inspected, we will notify you by email. If approved, your refund is processed to your original payment method. Depending on your bank or payment provider, refunds typically appear within 7 to 14 working days of us receiving the return.

Natural rattan is sourced from the rattan palm and brings organic warmth and texture to an interior. Tonal variation between pieces is a natural characteristic, not a defect. It is best suited to indoor environments, away from prolonged moisture or direct sunlight.

Synthetic (PE) rattan is a premium polyethylene weave engineered to resist UV, moisture, and heavy use without fading or warping. It has all the refinement of natural rattan and is suitable for both indoors and outdoors. Each product listing specifies which material it uses.

Only pieces specifically described as suitable for outdoor use in their product listing should be placed outside. These are made with synthetic PE rattan, which is weatherproof and UV-resistant. Natural rattan pieces are indoor only — prolonged exposure to moisture, rain, or direct sunlight will cause them to weaken and deteriorate.

Both natural and synthetic rattan wipe clean with a damp cloth. Avoid harsh chemicals or abrasive cleaners. For natural rattan, keep it away from excess moisture and store indoors. For synthetic rattan garden pieces, a gentle clean with soapy water and a soft brush is ideal. Rattan naturally improves in character over time with light use.

Most pieces require light assembly. Each product listing specifies whether assembly is required and how involved it is. Clear, illustrated instructions are included in every box. No specialist tools are needed — a standard screwdriver is sufficient for most items. Assembly details are also listed in the Dimensions & Materials section of each product page.

We photograph our pieces in natural light to represent colour and texture as accurately as possible. For natural rattan and wood, tonal variation is an inherent characteristic of the material — no two pieces are identical, and subtle differences in grain or weave are a sign of authenticity, not a defect. Screen calibration can also affect how colours appear, but we aim to represent every piece honestly.

We accept Visa, Mastercard, Apple Pay, Google Pay, PayPal, and Shop Pay. Klarna is also available at checkout for flexible payment options — including pay in 3 interest-free instalments.

Yes. All transactions are processed through Shopify's SSL-encrypted checkout — the same infrastructure used by hundreds of thousands of retailers worldwide. Your payment details are never stored on our servers.

Yes. Klarna is available at checkout, giving you the option to spread your payment in flexible instalments. Klarna's availability and terms are subject to their approval process and may vary. You can see the estimated instalment amount on each product page under the price.

In addition to your statutory rights, every piece purchased from rattanandrefined.co.uk is covered by our 5-Year Craftsmanship Guarantee. This covers:

— Structural integrity of the frame
— Rattan weaving and binding
— Manufacturing defects affecting normal use

It does not cover normal wear and tear, accidental damage, outdoor weathering on pieces not described as outdoor-suitable, or damage from improper use, cleaning, or storage.

Email us at cs@rattanandrefined.co.uk with your order number, a description of the issue, and photos where possible. We will review your claim and offer a repair, replacement, or alternative remedy at our discretion. This guarantee is provided in addition to, and does not affect, your statutory consumer rights.

Our customer care team is available Monday to Friday, 9AM–5PM (GMT).

— Email: cs@rattanandrefined.co.uk
— Phone: +44 7458 107835

We aim to respond to all enquiries within one working day.

We are a UK-based business with all stock held in our UK warehouse. Our returns address is: Rattan & Refined Returns, Unit 169218, Courier Point 13, Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH. Please contact us before sending any returns to this address.