Cart (0)
Your cart is empty
These Sales Terms and Conditions govern all purchases made through the website rattanandrefined.co.uk, operated by VVI Consulting.
By placing an order on our website, you agree to be bound by these Sales Terms and Conditions.
VVI Consulting
Avenue du Château
1081 Koekelberg
Belgium
Company Registration Number: 1018193756
VAT Number: BE1018193756
Email: cs@rattanandrefined.co.uk
Phone: +44 7458 107835
The products offered for sale on our website include furniture, home décor products, storage solutions and related household accessories.
Product descriptions, images, dimensions and specifications are provided as accurately as possible. Minor variations may occur.
Orders are subject to acceptance and availability. Once your order has been placed, you will receive an order confirmation email.
We reserve the right to refuse or cancel any order in cases of suspected fraud, pricing errors, stock issues or payment problems.
Requests to modify or cancel an order must be submitted within 24 hours of placing the order by contacting cs@rattanandrefined.co.uk.
Once an order has entered preparation or dispatch, changes or cancellations may no longer be possible.
All prices are displayed in Pounds Sterling (£). Prices shown at checkout include all applicable charges displayed at the time of purchase.
Accepted payment methods include Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay, Klarna and PayPal.
We currently deliver exclusively within the United Kingdom.
Orders are prepared and dispatched within 1 to 2 working days, excluding weekends and UK bank holidays.
Delivery takes between 3 and 7 working days after dispatch.
Estimated total delivery time: 4 to 9 working days from order placement.
Delivery is free on all orders. All shipments include tracking information, which is sent by email once the order has been dispatched.
Ownership of the products passes to the customer only upon full payment of the purchase price.
Risk of loss or damage passes to the customer upon delivery of the products.
Customers may request a return within 30 days of receiving their order, in accordance with our Refund Policy.
Returned items must be unused, in their original condition and complete with any accessories and packaging.
Return shipping costs are the responsibility of the customer, except where the item is faulty, damaged or incorrect.
If you receive a faulty, damaged or incorrect item, please contact us at cs@rattanandrefined.co.uk as soon as possible.
We may request photographs or additional information to assess the issue and provide an appropriate solution, including replacement, exchange or refund.
Nothing in these Terms limits or excludes any statutory rights available to consumers under applicable law.
Products supplied by VVI Consulting are covered by all consumer protections required under applicable laws and regulations.
In addition to your statutory rights, Rattan & Refined offers a 5-year craftsmanship guarantee on all products sold through rattanandrefined.co.uk.
This guarantee covers:
This guarantee does not cover:
To make a claim under this guarantee, please contact us at cs@rattanandrefined.co.uk with your order number, a description of the issue and supporting photographs where possible. We will assess each claim individually and offer a repair, replacement or alternative remedy at our discretion.
This guarantee is provided in addition to, and does not affect, your statutory consumer rights.
All content on the website, including text, images, graphics, logos, icons and product descriptions, is the property of VVI Consulting or its licensors.
No content may be copied, reproduced, distributed or used without prior written permission.
Your personal information is collected and processed in accordance with our Privacy Policy.
To the fullest extent permitted by law, VVI Consulting shall not be liable for indirect, incidental or consequential damages arising from the use of the website or the purchase of products.
Nothing in these Terms excludes liability where exclusion is prohibited by law.
We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control.
These Sales Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
In the event of a dispute, we encourage customers to contact us first so that we may attempt to resolve the matter amicably.
Consumers may also seek alternative dispute resolution methods where available under applicable law.
Contact
Email: cs@rattanandrefined.co.uk
Phone: +44 7458 107835
We aim to respond to all enquiries within 1 working day.