Refund policy

Right of Withdrawal

In accordance with the UK Consumer Contracts Regulations 2013, you have 30 days from the date of receipt of your order to exercise your right of withdrawal and request a return or exchange, without giving any reason.

To be eligible for a return, the following conditions must be met:

• The item must be returned in its original condition and complete (original packaging, accessories, and documentation included)
• The product must be unused and in a resaleable condition
• Proof of purchase must be included with the parcel

Return shipping costs are at the customer's expense, except in cases where the item is defective or incorrectly supplied.

Defective or Damaged Items

If you receive a damaged parcel or an item with a defect, you may request an exchange or a full refund. Please contact us at cs@rattanandrefined.co.uk and include photographs clearly showing the issue. We will process your request as a priority.

Return Procedure

To initiate a return, please contact us at cs@rattanandrefined.co.uk with your order number before sending any item back. Returns sent without prior authorisation will not be accepted.

Once your return request has been approved, items must be sent to the following address:

Rattan & Refined Returns
Unit 12, Sherwood Business Park
Annesley, Nottinghamshire
NG15 0DP
United Kingdom

We strongly recommend using a tracked shipping service. Rattan & Refined cannot be held responsible for parcels lost or damaged in return transit.

Refund

Once the returned item has been received and inspected, your refund will be issued to your original payment method within 14 days. Processing times may vary depending on your bank or payment provider.

We reserve the right to reduce the refund amount if the item shows signs of use beyond what is necessary to assess its condition.

Non-Returnable Items

The following items are not eligible for return unless defective:

• Personalised or made-to-order items
• Items marked as final sale

Contact

Rattan & Refined — VVI Consulting
cs@rattanandrefined.co.uk
+44 7458 107835